Job Description: Guest Relations Manager at Hilton Dubai Palm Jumeirah

 

Position: Guest Relations Manager

 

Job Summary: As a Guest Relations Manager, you will be responsible for managing the needs of VIP and long-stay Guests, ensuring an exceptional Guest experience. Hotel Management Jobs in Dubai where you will serve as the main point of contact for VIP Guests, communicate their requirements to hotel departments, and address any queries or feedback in a timely manner. Additionally, you will manage the first impressions of our Guests and maintain a high level of customer service throughout the Reception, Lobby, and Executive Lounge areas. Join our team and contribute to creating remarkable hospitality experiences at Hilton Dubai Palm Jumeirah.

Key Responsibilities: Hotel Management Jobs in Dubai

 

• Meet, greet, and direct Guests entering the lobby area.
• Serve as the primary point of contact for VIP Guests and ensure all hotel departments are informed of their requirements.
• Seek regular verbal feedback from customers and respond to Guest queries promptly.
• Provide assistance and advice to long-stay Guests, ensuring their comfort and satisfaction.
• Record and resolve Guest complaints efficiently.
• Maintain an excellent level of customer service in the Reception, Lobby, and Executive Lounge areas.
• Demonstrate a thorough understanding of hotel facilities and services, identifying opportunities for up-selling and promotion.
• Show creativity in lobby reception decoration during suitable seasonal periods, enhancing the overall image and ambiance for Guests.
• Communicate with the Executive Lounge Manager, rewarding loyal Guests with suitable incentives within the allocated budget.
• Foster good communication and work relationships across all hotel areas.
• Manage staffing levels to meet business demands.
• Attend Reception and Executive Lounge meetings.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Adhere to policies and procedures when working with front-of-house equipment and property management systems.
• Provide assistance to other departments as needed.

 

Requirements: Hotel Management Jobs in Dubai

 

• Previous managerial experience in a customer service function.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal, and communication skills.
• Accountability and resilience in handling challenges.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure and adapt to different work situations.
• Flexibility in working hours and schedules.

 

Preferred Qualifications: Hotel Management Jobs in Dubai

 

• Previous experience in a customer service function or a similar role.
• Passion for delivering exceptional Guest service.
• High level of IT proficiency.

 

We look forward to welcoming you as a valuable member of our Hilton family.