Are you an experienced and results-driven Service Manager with a passion for the automotive industry? Do you thrive in fast-paced environments and excel at leading teams to deliver exceptional customer experiences? If so, we have an exciting opportunity for you to join one of Saudi Arabia’s leading and most innovative automotive dealership groups.
This is your chance to make a significant impact within a high-performing team and contribute to the success of a rapidly growing organization known for its excellence in customer service and operations. If you’re based in Makkah or Riyadh and ready for your next challenge, we’d love to hear from you!
About the Role
As a Service Manager, you’ll play a pivotal role in overseeing the day-to-day operations of the service department. You’ll be responsible for driving service sales, ensuring operational efficiency, and delivering outstanding customer satisfaction. This is a hands-on leadership role where you’ll have the opportunity to shape processes, mentor your team, and make a real difference.
Key Responsibilities:
- Lead Operations: Oversee the service department, ensuring smooth workflows and high-quality service delivery.
- Drive Sales and Profitability: Meet and exceed dealership targets for service sales and revenue.
- Improve Processes: Develop and implement strategies to enhance productivity, efficiency, and customer satisfaction.
- Lead and Inspire: Mentor and motivate a team of technicians and service advisors, fostering a culture of excellence.
- Build Relationships: Provide exceptional customer service, resolve issues promptly, and build long-term customer loyalty.
- Monitor Performance: Track key metrics such as customer satisfaction scores, workshop efficiency, and revenue targets.
What We’re Looking For
- Experience: Proven track record as a Service Manager within an automotive dealership.
- Knowledge: Strong understanding of workshop operations, customer service, and dealership processes.
- Location: Currently residing in Makkah or Riyadh.
- Leadership Skills: Excellent ability to lead, inspire, and develop a high-performing team.
- Results-Driven: A history of achieving and exceeding targets in a fast-paced, high-performance environment.
- Customer Focus: A passion for delivering exceptional customer experiences and building strong relationships.
Why Join Us?
- Impact: Play a key role in the success of a leading automotive dealership group.
- Growth: Be part of a rapidly growing organization with a reputation for excellence.
- Team Culture: Work in a supportive, high-performing team environment.
- Professional Development: Opportunities to grow your skills and advance your career.