At Radiometer, we believe that every moment matters when it comes to saving lives. When life takes an unexpected turn, our cutting-edge technology and solutions empower healthcare professionals to make quick, informed decisions that improve patient care. This is our shared purpose—a mission that unites over 4,000 of us across the globe.
If you’re passionate about making a difference and thrive in a fast-paced, purpose-driven environment, we invite you to join our team as a Service Coordinator in Riyadh, Saudi Arabia.
About the Role
As a Service Coordinator, you’ll play a critical role in ensuring our customers receive world-class support. You’ll be the backbone of our service operations, managing workflows, coordinating schedules, and ensuring seamless communication between our Field Service Engineers and customers. Your work will directly contribute to improving healthcare outcomes and enhancing customer satisfaction.
This is more than just a job—it’s an opportunity to be part of a team that’s shaping the future of diagnostics and making a real impact on patient lives.
What You’ll Do
- Dispatch Work Orders: Coordinate and schedule repairs, installations, and preventative maintenance using CRM & ServiceMax.
- Optimize Operations: Act as the go-to expert for dispatch strategies, ensuring efficiency and timely resolution of customer requests.
- Plan and Execute: Systematically plan and implement new installations, preventative maintenance (PMs), and field updates (FANs/FTUs).
- Manage Inventory: Forecast, track, and maintain optimal levels of spare parts and test equipment calibration.
- Collaborate: Work closely with Field Service Engineers, the Service Manager, and the Head of Service to drive customer excellence.
What We’re Looking For
- Experience: 3-5 years of customer service experience or equivalent (an associate degree is a plus).
- Technical Skills: Proficiency in Microsoft Office Tools (advanced Excel and PowerPoint) and CRM systems.
- Analytical Mindset: Strong ability to gather, analyze, and present data effectively.
- Industry Knowledge: Familiarity with Radiometer products and solutions is highly preferred.
- Problem-Solving Skills: A proactive approach to resolving challenges and improving processes.
Why Join Radiometer?
- Purpose-Driven Work: Be part of a team that’s improving global healthcare and saving lives.
- Growth Opportunities: Learn, grow, and chart a diverse career path in a supportive environment.
- Global Impact: Collaborate with a community of six fellow Diagnostics Companies under Danaher, working at the pace of change to address the world’s biggest health challenges.
- Innovative Culture: Thrive in a dynamic, fast-paced workplace where your contributions matter.