Job Title: Sales Manager IKEA Oman Hiring urgently

 

Company Description: Al-Futtaim Group is a diversified and progressive privately held business based in Dubai, United Arab Emirates. The group operates across five divisions including automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group is a partner to over 200 innovative and admired brands. The company is committed to its values of respect, excellence, collaboration, and integrity to enrich the lives and aspirations of its customers.

Job Description: IKEA Oman Hiring urgently

We are seeking a Sales Manager to join our team who will be responsible for maintaining high standards of customer satisfaction and service levels in the Sales department. As a Sales Manager, you will be a brand ambassador for the IKEA store, promoting the IKEA Concept as a tool. IKEA Oman Hiring urgently

Key Responsibilities: IKEA Oman Hiring urgently

 

Customers:

• Ensure customer satisfaction and meet their needs by showing empathy, care, and sensitivity towards diverse customers
• Provide high-quality customer service by initiating and developing effective working relationships with customers, establishing trust and confidence, and determining customers’ requirements to assist them with their orders
• Empower and encourage the team to take immediate action to meet customers’ needs and continuously improve the shopping experience
• Continuously collect feedback from customers and act based on their input
• Promote the IKEA store and lead by example in all customer interactions

Commercial:

• Spot and seize sales opportunities by suggesting alternative solutions to problems, offering add-on sales, and achieving established sales targets
• Suggest means of sales improvement to the supervisor, identify slow-moving or non-selling items and suggest sales actions
• Keep up to date with changes in the product range, new items, or changes in existing items, and inform the Sales Manager of any customer’s problems/comments on the product range or gaps in the range
• Maintain a fully displayed product range using merchandising methods as laid down by the company
• Remain aware of local market developments by being attentive to information given by customers, advertising and promotions in the media, and making scheduled market visits

Operations: IKEA Oman Hiring urgently

 

• Lead, inspire, and motivate the sales team to optimize sales and profits
• Ensure that the store is always in shape and implement the store’s commercial activities and business plan
• Define objectives and lead efforts to achieve these through continuous evaluation and follow-up
• Develop and implement commercial strategic plans based on business priorities and the local market
• Be a participant in and contribute to the Store Commercial team

 

Business Steering:

 

• Prepare the annual departmental budget and ensure that operating expenses are within the guidelines and objectives of the department
• Establish annual and monthly sales and profit objectives

People:

• Recruit the sales team based on the IKEA values in cooperation with the Human Resources (HR) department
• Develop and train the team to ensure they understand the IKEA Concept and other key guidelines and how they impact their specific roles
• Empower, support, and coach co-workers on the job to help them perform better and grow
• Actively develop successors to ensure that the store meets its succession needs
• Create an environment where the IKEA culture is a strong and living reality, diversity is valued, and the store is regarded as a great place to work
• Ensure that there is simple and straightforward internal communication and information flow and secure that key information is understood by all IKEA Sales co-workers

Qualifications: IKEA Oman Hiring urgently

 

• University degree
• 3-5 years’ experience in the Home Furnishings business with management experience
• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English & Arabic

 

If you are passionate about providing exceptional customer service and leading a team