Work From Home Jobs in Dubai UAE Urgent Hiring

 

Work From Home Jobs in Dubai, Gigs is a tech company that is building a global platform that enables businesses to sell phone and data subscriptions to their customers through an API in more than 200 countries. Gigs aims to make it easy, transparent, and affordable for users to manage their phone plans and enjoy global connectivity. The company is backed by renowned investors, including Stripe, Facebook, Airbnb, and Spotify. Gigs recently completed the Y Combinator W21 batch and has raised its seed and series A rounds with USA-based investors. Gigs is currently looking for a customer success (CS) generalist to help build and manage its customer relationships, renew existing contracts, and support its growing customer base. Work From Home Jobs in Dubai

 

Gigs: CS Generalist Job Description

 

Role

As a CS generalist, you will be the first CS manager at Gigs and play a pivotal role in shaping the development of the CS function. You will help maintain and grow customer relationships and promote their goals in relation to their use of Gigs. You will also help to expand Gigs’ reach into new verticals and jurisdictions, negotiate existing customer contract renewals, and provide exceptional support to resolve customer concerns and requests. You will work closely with the head of customer success to scale after-sales customer management, partake in operations, and help build a fast-scaling software company. Work From Home Jobs in Dubai

 

Job Responsibilities

 

• Help build and maintain existing customer relationships
• Grow usage of Gigs and advise on, and coordinate, expansion into new verticals and jurisdictions by existing customers Work From Home Jobs in Dubai
• Own and negotiate existing customer contract renewals
• Provide exceptional support to swiftly resolve B2B customer concerns, issues, and requests
• Be the pivot between the customer and other departments within Gigs, escalating and passing on requests as necessary Work From Home Jobs in Dubai
• Think in terms of scale, understanding and anticipating where documentation, automation, and process can be used to help our partners at volume Work From Home Jobs in Dubai
• Gather testimonials and other collateral from customers to be used for marketing
• Work closely with the head of customer success to scale after-sales customer management, partake in operations, and help build a fast-scaling software company

 

Requirements

 

• 2+ years of experience in customer success or account management at a B2B or SaaS tech company
• Excellent communication skills to manage customer relationships, deescalate stressful situations, and negotiate renewals Work From Home Jobs in Dubai
• Commercially-minded with a focus on growth and tracking commercial KPIs
• Invested in ensuring customer success and delivering value to customers
• A problem solver with a knack for finding creative solutions to unusual issues
• Able to identify and unblock inefficiencies in internal and external processes
• Willingness to challenge the status quo and solve problems incrementally
• Team player who enjoys engaging team members from all functions within Gigs and its partners
• Ability to learn new technologies quickly Work From Home Jobs in Dubai
• Fluent in English 

 

Benefits

 

• Competitive salary based on experience
• 28 paid vacation days per year (PTO)
• Generous stock options
• Free phone and data plan
• Flexible working hours
• Perfect work setup, including Mac, Mechanical Keyboard, Plugins, IDE
• Remote-first work environment with opportunities to meet colleagues in person at Gigs Pads and Gigs Republic. Work From Home Jobs in Dubai