Job Vacancy: Customer Service Representative
We are currently seeking a dedicated Customer Service Representative to join our team. This role involves interacting with our clients who may have complaints, orders, or require information about our products/services. The right candidate will provide solutions tailored to individual client needs and ensure customer satisfaction at every stage of the process.
Responsibilities: Customer Service Representative Job Vacancy in Dubai
- Respond to customer inquiries via phone, email, or chat.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Process customer orders and keep them updated about the status of their orders.
- Provide detailed information about our products/services as per the customer’s requirements.
- Prioritize and manage customer needs effectively.
- Maintain a high level of professionalism with customers and work to establish a positive rapport with every customer.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Requirements: Customer Service Representative Job Vacancy in Dubai
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- High school diploma or equivalent; college degree preferred.
