The job listing you provided is for a Hotel Front Desk Agent position in the Hotels/Restaurant industry in Dubai. Here’s a summary of the key details:
Position: Hotel Front Desk Agent Industry: Hotels/Restaurant Career Level: Mid Career Job Location: Dubai, UAE Salary Range: AED 3501-4000 Experience: 1 – 2 Years Job Type: Full Time Gender: Any Email: hr.scarlette.ae@gmail.com Street: Al Qusais City: Dubai Listed: October 16, 2023,
Job Description: The Hotel Front Desk Agent is responsible for providing excellent customer service and managing various aspects of guest accommodation. Key responsibilities include:
- Performing check-in and check-out procedures.
- Managing online and phone reservations.
- Informing customers about payment methods and verifying credit card data.
- Registering guests by collecting necessary information.
- Welcoming guests upon arrival and assigning rooms.
- Providing information about the hotel, available rooms, rates, and amenities.
- Responding to guest complaints professionally and promptly.
- Coordinating with housekeeping staff to ensure rooms are clean and well-furnished.
- Confirming group reservations and arranging personalized services for VIP and event attendees.
- Upselling additional facilities and services when appropriate.
- Maintaining updated records of bookings and payments.
Requirements and Skills: To be eligible for this role, the candidate should possess the following qualifications and skills:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Familiarity with hotel reservations software such as Cloudbeds and RoomKeyPMS.
- Understanding of how travel planning websites like Booking and TripAdvisor operate.
- A customer service-oriented attitude.
- Excellent communication and organizational skills.
- A degree in hotel management is a plus.
If you meet the requirements and are interested in this position, you can contact the provided email address for further inquiries or to submit your application.
